DIRECTV has been ranked "#1 in Customer Satisfaction Among Satellite/Cable TV Subscribers" for the second consecutive year, according to J.D. Power and Associates' 2003 study. DIRECTV received the highest overall score-118, compared to an average of 94. This marks the fourth time in the past two years that DIRECTV has received the top ranking in national customer satisfaction studies. In May, DIRECTV was #1 in the American Customer Satisfaction Index (ACSI) for the second year in a row.
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